Privacy Policy
Last updated: June 2026
This Privacy Policy describes how Business Help Services (“Company”, “We”, “Us”, “Our”) collects, uses, stores, processes, handles and protects information of users (“User”, “You”, “Your”) who access our websites, CRM, communication channels and related digital platforms (the “Platform”).
This policy is intended to comply with applicable laws of India including the Information Technology Act, 2000 and applicable rules relating to Sensitive Personal Data or Information (SPDI). By using the Platform you consent to the practices described here.
1. Information We Collect
a) Personal Information
- Full name, mobile number, email and address
- Business name, business type, state and turnover band
- Communication details and service-related information you submit
b) Verification-Related Information
- PAN details
- Aadhaar — only the last four digits are stored on our servers; the full number is used only for Aadhaar authentication coordination with GSTN where required
- Bank account proof and supporting KYC documents where reasonably required
- Authentication confirmations, OTPs and verification inputs voluntarily shared by you
c) Technical & Usage Information
- IP address, browser, device, access timestamps
- Website interaction data, cookies and analytics
- Technical logs and operational activity data
2. Purpose of Information Collection
- Preparing, submitting and tracking your GST application or compliance request
- Verification, documentation assistance and Aadhaar authentication coordination
- Communication and customer support
- Payment processing and transaction handling
- CRM, ticketing, workflow and operational management
- Fraud prevention, security monitoring and audit
- Compliance, legal, and dispute-resolution requirements
- Service improvement and quality control
3. Consent
By submitting information, documents, OTPs, authentication confirmations or making payment, you consent to the collection, storage, processing and use of your information in accordance with this policy. You may request withdrawal of consent in writing, subject to operational limitations, legal obligations, pending services and record-retention requirements.
4. Sharing of Information
We may share information where reasonably necessary with:
- GSTN, the GST portal (gst.gov.in) and related government systems for the engagement you have requested
- Payment gateway and banking partners to process payments
- Technical service providers (CRM, hosting, communication, support vendors)
- Regulatory, legal or compliance authorities where required by law
5. Data Storage & Security
We implement reasonable security practices and operational safeguards including restricted access, encryption in transit, password-protected systems and need-to-know access controls. No system can be guaranteed completely secure, and users acknowledge inherent internet-related risks.
6. Employee & Operational Access
Access to user information is limited to authorised personnel, employees, operational staff and service partners on a need-to-know basis for service handling.
7. Data Retention
User information, communication records, CRM records, payment references and service-related records may be retained as long as reasonably necessary for service processing, record management, compliance, audit, fraud prevention and dispute resolution.
8. User Responsibilities
- Provide accurate, true and complete information
- Keep submitted details updated where necessary
- Maintain confidentiality of your own credentials and devices
- Respond to communication and verification requests promptly
9. Cookies & Tracking
The Platform may use cookies for functionality, user experience, analytics, security and troubleshooting. You may disable cookies via your browser settings, though some features may not work properly.
10. Third-Party Websites
The Platform may link to third-party websites and portals (for example gst.gov.in). We do not control their privacy practices — please review their policies independently.
11. Operational Records & Electronic Communication
We may maintain CRM records, ticket logs, emails, payment records, verification notes and system-generated activity logs. These may be treated as valid operational and compliance records.
12. Limitation of Liability
- Data loss caused by user negligence
- Unauthorised access beyond reasonable Company control
- Technical failures, third-party or internet/network issues
- External portal/system issues including GSTN downtime
13. User Rights
Subject to applicable laws and operational limitations, you may request access to your information, correction of inaccurate information, deletion where legally permissible, and clarification regarding our data handling practices by writing to help@businesshelpservices.com.
14. Policy Updates
We reserve the right to revise, update, modify or amend this Privacy Policy at any time without prior notice. Please review periodically. Continued use of the Platform after changes constitutes acceptance of the revised policy.
15. Governing Law
This policy is governed by the laws of India including the Information Technology Act, 2000. Any disputes are subject to the exclusive jurisdiction of competent courts in Pune, Maharashtra.
Email: help@businesshelpservices.com
Phone: +91-9767870331
Koregaon Bk, Khed, Pune, Maharashtra – 410505, India